About me

With over 12 years at Your Golf Travel, I’ve built a broad and deep foundation in IT and operational leadership—driven by a hands-on approach and a passion for solving complex challenges. From DevOps and infrastructure planning to managing business-critical projects, I’ve steadily grown into a strategic leader while staying closely connected to the day-to-day heartbeat of technology operations.

As our team evolved and headcount shifted, I stepped up to lead IT support operations, taking full ownership of 2nd and 3rd line escalations across hardware, networking, and telephony. Rather than seeing these shifts as setbacks, I embraced them as opportunities to lead, streamline processes, and ensure continuity without compromising service standards.

Beyond operations, I’ve played a central role in driving strategic transformation. I led the rollout of a cloud-based telephony system—enhancing performance across our contact centres—and delivered critical system migrations to the cloud that strengthened our business continuity and resilience. My experience also includes post-acquisition IT integrations and supporting the technical delivery of major golf events, where I manage logistics, systems uptime, and client-facing tech services under high-pressure conditions.

I’m a firm believer in aligning technology with business outcomes and fostering a people-first culture in IT. With a focus on innovation, service quality, and operational excellence, I’m committed to delivering technology that enables business growth, agility, and customer satisfaction.